Fax machines & phone tag
Receptionists spend hours calling other practices, re-faxing records, and chasing follow-ups. Each transfer burns 30–60 minutes of staff time that could be spent on patient care.
Patient record transfers are costing general practice millions
Every transfer means phone calls, faxes, follow-ups, and frustrated staff. Health Relay replaces the entire process with one secure digital workflow — saving practices hours per transfer.
$87
average admin cost per patient transfer
2–4 wks
typical turnaround for record transfer
35,000+
GPs across Australia managing transfers
The admin nightmare every practice knows
Patient transfers between GPs should be simple. Instead, they're one of the biggest administrative burdens in primary care.
Lost & incomplete records
Paper records go missing in transit. Faxes arrive illegible. Critical information gets left behind. Patients fill gaps from memory, and clinicians make decisions on incomplete history.
Compliance exposure
Manual handling creates audit gaps, consent confusion, and unnecessary privacy risk. Every fax sent, USB shared, or email attachment creates a potential breach under the Privacy Act.
From request to transfer in minutes
Replace weeks of phone calls and fax chasing with a streamlined digital workflow.
01
Practice signs up
Your practice registers on Health Relay and is verified as an approved Australian general practice. One-time setup, then you're ready to go.
02
Initiate a transfer
When a patient needs their records moved, the sending practice initiates a secure transfer request to the receiving practice through Health Relay.
03
Secure handoff
Patient records are transferred via AES-256 encrypted channels — practice to practice. No fax. No USB. No email attachments. Just a secure, auditable handoff.
04
Transfer complete
The receiving practice gets the complete patient record with a full audit trail. Both practices have visibility over the transfer status from start to finish.
Purpose-built for general practice
Not another generic file-sharing tool. Health Relay is designed around the specific workflow of Australian GP patient transfers.
Clinical software integration
Works with Best Practice, Medical Director, and other practice management systems used across Australian general practice.
Patient consent workflow
Digital consent capture built into every transfer. No more paper forms, no more guessing whether consent was given.
Complete audit trail
Every action is logged automatically. Know who requested, approved, sent, and received every transfer.
Encrypted end-to-end
AES-256 encryption at rest, TLS 1.3 in transit. Patient records are protected at every stage of the transfer.
Real-time status tracking
Know exactly where each transfer stands. No more calling practices to check if records were sent or received.
Batch transfers
Handle multiple patient transfers at once. Perfect for when a departing GP's patient list needs redistribution.
Built for Australian healthcare compliance
Health Relay is designed from the ground up to meet Australian healthcare regulatory requirements. Security and compliance aren't add-ons — they're the foundation.
Privacy Act 1988
Full alignment with Australian privacy legislation governing health information.
Australian Privacy Principles
Compliant handling, storage, and disclosure of personal health information.
My Health Records Act 2012
Built for the regulatory framework around digital health records in Australia.
RACGP Standards (5th Ed)
Designed to support the Records section requirements of RACGP accreditation.
ISO 27001 aligned
Structured around international information security management standards.
Let's fix patient transfers for Australia
We'd love to show you how Health Relay can reduce admin overhead and improve patient outcomes across your GP network.